Frequently Asked Questions

If you have forgotten your password, click the Forgot Password? link on the login page. You will be prompted to enter the email address associated with your CrownSlots account. Follow the instructions sent to your email to reset your password. If you can’t find an email, then try checking your Spam folder. Please get in touch with our customer support team for assistance if you encounter any issues.

To claim a bonus, make sure you are logged into your CrownSlots account. For your first deposit bonus, no bonus code is required. Make your deposit, and the bonus will be automatically applied to your account. For other bonuses, you may need to enter a bonus code. Keep an eye on our promotions page for the latest offers, reload bonuses, loyalty programs, and tournaments. Follow this link for more details: Bonus Terms and Conditions

Yes, CrownSlots supports various cryptocurrencies, including BTC, USDT, LTC, ETH, DOG, and XRP. You can use these cryptocurrencies to deposit funds into your account and play your favorite casino games.

To top up your balance:

1. Log into your CrownSlots account and navigate to the deposit section.
2. Choose your preferred payment method, including credit cards, e-wallets, or cryptocurrencies like BTC, USDT, LTC, ETH, DOG, and XRP.
3. Follow the instructions to complete your deposit. Your balance will be updated instantly once the transaction is confirmed.

1. If a casino game doesn't start when you click the link, try the following steps:
2. Refresh your browser.
3. Clear your browser cache (see instructions below).
4. Make sure your browser is updated to the latest version.
5. Disable any active browser extensions that might be interfering.
6. Try a different browser or device.
7. Please contact our customer support team for further assistance if the issue persists.

To clear your browser cache, follow these steps based on your browser:

Google Chrome:

1. Click on the three dots in the upper-right corner.
2. Go to "More tools" > "Clear browsing data."
3. Select the time range and check "Cached images and files."
4. Click "Clear data."

Mozilla Firefox:

1. Click on the three lines in the upper-right corner.
2. Go to "Options" > "Privacy & Security."
3. Under "Cookies and Site Data," click "Clear Data."
4. Check "Cached Web Content" and click "Clear."

Microsoft Edge:

1. Click on the three dots in the upper-right corner.
2. Go to "Settings" > "Privacy, search, and services."
3. Under "Clear browsing data," click "Choose what to clear."
4. Select "Cached images and files" and click "Clear now."

To submit your documents, log into your CrownSlots account and navigate to the verification section. Upload the required documents, such as identification and proof of address. In the same section, you can check the status of your submitted documents. Please contact our customer support team if you have any questions or need further assistance.

Yes, at CrownSlots, we take the security of your information very seriously. We use advanced encryption technologies to protect your personal and financial data, and our security measures ensure that your information is safe and secure at all times.

Yes, if you wish to close your account for a specified time, you can contact our customer support team. They will assist you in setting up a temporary account closure and ensure that your account is secure during the specified period.